Delivery and Returns.

Delivery policy

1. Introduction

1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.

1.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

2. Shipping Charges.

2.1 Our shipping charges are as follows 1st Class Royal Mail £5.00 per order, 1st Class Royal Mail with gift wrapping service £7.00 per order, 2nd Class Royal Mail £3.10 per order, 2nd Class Royal Mail with gift wrapping service £5.10 per order.

3. Geographical limitations

3.1 We currently only ship within the U.K, we may be able to ship outside of the U.K, please ask if you are an international customer.

4. Delivery methods and periods

4.1 We usually use Royal Mail for shipping. Items are always sent tracked mail. Ready to ship items will usually ship within 3 working days.

4.2 If you place your order by 4pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5. Delivery charges

5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.

5.2 Applicable delivery charges will depend upon the delivery method you select.

6. Collection
If your products cannot be delivered, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

7. Delivery problems

7.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

7.2 If our delivery service provider is unable to deliver your products, and such failure is your fault and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a) You provided the wrong address for delivery;

(b) There is a mistake in the address for delivery that was provided;

(d) The address for delivery cannot safely be accessed;

(e) If in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f) If in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Returns policy

1. Introduction

1.1 We understand that from time to time you may wish to return a product to us.

1.2 We have created this policy to enable you to return products to us in appropriate circumstances.

1.3 This policy shall apply to all of our customers, irrespective of their geographical location.

1.4 This policy shall apply to all orders submitted through our website.

1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges)

Regulations 2013 or the Consumer Rights Act 2015).

2. Returns

2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a) we receive the returned product within 30 days following the date of dispatch of the product to you;

(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(d) none of the exclusions set out in this policy apply.

3. Returns procedure

3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.

3.2 Products returned under this policy must be sent by tracked delivery to Castlewood, Spring Lane, Stroud, GL5 2JU, United Kingdom.

3.3 You will be responsible for paying postage costs associated with returns under this policy.

4. Exclusions

4.1 The following types of product may not be returned under this policy:

(a) any product made to your specification;

(b) any product made to order;

(d) gift vouchers

5. Refunds

5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2 We will refund to you the original delivery charges relating to the returned product.

5.3 We will not refund to you any costs you incur in returning the product to us.

5.4 We will usually refund any money received from you using the same method originally used

by you to pay for your purchase.

5.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

6. Improper returns

6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a) we will not refund the purchase price or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7. Our details

7.1 This website is owned and operated by Stroud Against Racism.

7.2 Our principal place of business is at Castlewood, Spring Lane, Stroud, GL5 2JU, United Kingdom.

7.3 You can contact us:

(a) using our website contact form.